Who I Am 

This website is operated by Nila Pushparajah, a qualified therapist providing counselling and psychotherapy services.   

What Information I Collect 

I may collect personal information when you: 

• Complete the website contact or enquiry form 

• Contact me by email, phone, or online platforms 

• Enquire about therapy services  

The information collected may include: 

• Your name 

• Email address 

• Phone number 

• General enquiry details, such as whether you are seeking individual or couple’s therapy 

You are not required to share sensitive personal information at the enquiry stage. Only information necessary to respond to your enquiry and offer appropriate support is collected.   

How Your Information Is Used 

Your personal information is used only to: 

• Respond to enquiries 

• Provide information about therapy services 

• Arrange appointments 

• Communicate with you regarding sessions or enquiries 

Your data is treated confidentially and is not used for unsolicited marketing.   

Lawful Basis for Processing 

Under UK GDPR, the lawful basis for processing your personal data is legitimate interest, as the information is required to respond to enquiries and provide therapy services. 

In some cases, consent may apply, particularly where ongoing communication is required.   

Confidentiality in Therapy 

All information shared during therapy is treated with strict confidentiality and in line with professional and ethical guidelines. 

Confidentiality may only be broken where there is a legal or ethical obligation to do so, such as where there is a serious risk of harm to yourself or others.   

Analytics and Website Performance 

This website may use analytics tools, such as Google Analytics, to understand how visitors use the site and to help improve website performance and content. 

These tools may collect anonymised information, including pages visited, time spent on the site, and device or browser type. This data does not identify you personally.   

Advertising and Marketing (Future Use) 

In the future, this website may use online advertising platforms such as Google Ads or social media advertising to share information about therapy services. 

These platforms may use cookies or similar technologies to display relevant content. Personal information is not sold, rented, or shared for marketing purposes.   

How Your Data Is Stored 

Personal data is stored securely and accessed only by me. Reasonable measures are taken to protect information from unauthorised access, loss, or misuse. 

Electronic data is stored using password-protected devices and secure systems.   

How Long Your Data Is Kept 

Personal data collected through enquiries is kept only for as long as necessary to respond and provide support. 

Where therapy takes place, records are retained in line with professional and legal requirements and are securely deleted or destroyed when no longer required.   

Sharing Your Information 

Your information is not shared with third parties unless: 

• There is a legal obligation to do so 

• It is required for safeguarding purposes 

• You have provided explicit consent 

I do not sell, rent, or trade personal information.   

Cookies 

This website may use cookies to improve functionality and user experience. Cookies do not give access to your personal data or identify you personally. 

You can manage or disable cookies through your browser settings. Further details are provided in the Cookie Policy.   

Your Rights 

Under UK GDPR, you have the right to: 

• Access the personal data held about you 

• Request correction of inaccurate or incomplete data 

• Request deletion of your data where appropriate 

• Object to or restrict certain types of processing 

To exercise these rights, please contact me directly.   

Changes to This Policy 

This Privacy Policy may be updated from time to time to reflect legal, technical, or service-related changes. Any updates will be published on this page.   

Contact 

If you have any questions about this Privacy Policy or how your personal data is handled, please get in touch via the Contact page on this website.